Terms and Conditions – Electrical Services
Easy Spark Limited
Company number: 08731059
Registered in: England and Wales
Registered office: 4 Meredith Road, Essex, RM16 4HA
Email: enquiries@easyspark.co.uk
Telephone: 07828 716 020
These terms and conditions apply to electrical services supplied by Easy Spark Limited, including domestic, commercial and light industrial electrical work, inspection and testing, EICRs, consumer unit upgrades, fault finding, EV charger installations, data, fibre and associated electrical works.
By accepting a quotation, booking work, paying a deposit or allowing work to start, the customer agrees to these terms unless different terms have been agreed in writing.
1. Definitions
In these terms:
“Easy Spark Limited”, “we”, “us” or “our” means Easy Spark Limited.
“Customer”, “you” or “your” means the person, business or organisation requesting the work.
“Works” means the electrical services, materials, inspection, testing, certification or associated work described in the quotation, estimate, invoice, email, message or written agreement.
“Quotation” means a fixed price offer for defined work.
“Estimate” means an approximate price based on the information available at the time.
2. Scope of work
We will carry out the works described in the accepted quotation, estimate, invoice, email or written agreement.
Any work not specifically included may be treated as additional work and may be charged separately. This includes, but is not limited to:
extra accessories, sockets, lights or fittings;
additional fault finding;
remedial works found during inspection or testing;
repairs to existing defective wiring;
moving furniture, lifting flooring or removing obstructions;
making good, plastering, decorating or carpentry, unless specifically included;
parking, congestion, ULEZ, permits or access charges;
additional visits caused by lack of access, missing materials, power/internet issues or customer-supplied equipment not being available.
Where additional work is required, we will explain the issue and agree the extra cost with you before proceeding where reasonably practical.
3. Quotations, estimates and pricing
Unless stated otherwise, quotations are valid for 14 days from the date issued.
Prices are based on the information available at the time of quoting. We reserve the right to revise the price if:
the scope of work changes;
the site conditions are different from those described or visible at the time of quoting;
further defects or safety issues are discovered;
additional materials or labour are required;
manufacturer or supplier prices change significantly;
access restrictions, parking issues or delays affect the works.
All prices are subject to VAT where applicable, unless clearly stated otherwise.
4. Deposits and materials
A deposit may be required before work starts, particularly where materials, specialist equipment or EV chargers need to be ordered.
Deposits may be used to cover:
materials and parts;
equipment hire;
booking of labour;
administration and preparation time;
supplier restocking or cancellation charges.
Materials ordered specifically for the customer may not be refundable once ordered, unless the supplier accepts a return and no loss is incurred.
Materials supplied by Easy Spark Limited remain the property of Easy Spark Limited until paid for in full.
5. Customer-supplied materials
Where the customer supplies materials, fittings, accessories, lights, EV chargers, cameras, smart devices or other equipment, the customer is responsible for ensuring they are suitable, complete, safe, genuine and available on the agreed date.
We are not responsible for faults, missing parts, compatibility issues, manufacturer defects, app setup issues, internet connection problems or warranty claims relating to customer-supplied items.
If customer-supplied materials cause delays, extra work or a return visit, additional charges may apply.
6. Access, parking and site conditions
The customer must provide safe and reasonable access to the property and work areas at the agreed time.
The customer is responsible for ensuring:
the work area is clear and accessible;
fragile, valuable or personal items are moved away from the work area;
children, pets and other occupants are kept away from the work area;
parking, permits or access arrangements are available where required;
electricity, water, internet or other services required for the works are available, where applicable.
If we cannot start or complete the works due to lack of access, unsafe conditions, missing equipment or circumstances outside our control, a wasted visit charge or additional labour charge may apply.
7. Hidden defects and existing installations
Electrical works often rely on the condition of the existing installation. We are not responsible for pre-existing defects, unsafe wiring, poor workmanship by others, hidden damage, inaccessible junction boxes, overloaded circuits, incorrectly labelled circuits or non-compliant existing installations unless we have specifically agreed to rectify them.
If defects are discovered during the works, inspection or testing, we will advise you of the issue and provide options for remedial work where appropriate.
Where an installation is found to be unsafe, we may need to isolate, disconnect or make safe part of the installation. Safety-critical issues cannot always be left connected.
8. Inspection, testing and certification
Where required, works will be inspected and tested in accordance with the relevant requirements applicable to the work being carried out.
Certificates, reports or notifications may include, where applicable:
Electrical Installation Certificate;
Minor Electrical Installation Works Certificate;
Electrical Installation Condition Report;
Building Control / Part P notification;
EV charger installation documentation;
other relevant test results or records.
Certificates and reports are issued based on the condition of the installation at the time of inspection or completion. They do not guarantee that unrelated parts of the installation are free from defects unless those areas were included within the agreed scope of inspection and testing.
9. EICRs and inspection reports
An Electrical Installation Condition Report is a report on the condition of an electrical installation at the time of inspection. It is not a quotation for remedial work unless a separate quotation is provided.
EICR observations and codes are based on the inspector’s professional judgement and the requirements and guidance applicable at the time of inspection.
Limitations may apply where areas are inaccessible, concealed, unsafe to access, occupied, obstructed or where dismantling would be unreasonable or outside the agreed scope.
Remedial work identified during an EICR will be quoted separately unless already agreed in writing.
10. Consumer unit upgrades and remedial works
Consumer unit upgrades and similar works may reveal existing faults that were not previously apparent. These can include borrowed neutrals, insulation resistance faults, incorrect connections, damaged cables, overloaded circuits, nuisance tripping or defects caused by previous work.
Any additional fault finding or remedial work required to make the installation safe and suitable may be charged separately unless included in the agreed quotation.
11. Making good and decoration
We will take reasonable care when carrying out the works. However, electrical installation work may require lifting floorboards, cutting access holes, chasing walls, drilling, removing accessories or disturbing existing finishes.
Unless specifically included in the quotation, the following are excluded:
plastering and final making good;
painting and decorating;
tiling;
carpentry;
flooring repairs;
reinstatement of specialist finishes;
cleaning beyond reasonable removal of work-related debris.
12. Payment terms
Unless otherwise agreed in writing:
deposits are payable before materials are ordered or work is booked;
the remaining balance is due on completion and on receipt of the final invoice;
staged payments may be required for larger works;
payment must be made by bank transfer, card or another agreed method.
We reserve the right to pause work, withhold further attendance or cancel future bookings where invoices remain unpaid.
For domestic customers, we may charge reasonable interest and recovery costs on overdue invoices where permitted by law and where the charge is fair and proportionate.
For commercial customers, we reserve the right to claim statutory interest, compensation and reasonable recovery costs under the Late Payment of Commercial Debts legislation where invoices are overdue.
13. Cancellations and postponements
Cancellations or postponements should be made in writing as soon as possible.
If you cancel after materials have been ordered, you may be responsible for the cost of materials, supplier charges, restocking fees and any labour or administration time already incurred.
If you cancel or postpone at short notice after a date has been reserved, we may charge for reasonable losses incurred, including wasted travel, preparation time, booked labour or materials.
14. Consumer cancellation rights
If you are a domestic customer and the contract is agreed online, by phone, by email or away from our business premises, you may have a 14-day cancellation period under consumer protection rules.
If you ask us to start work during the 14-day cancellation period, you agree that you may have to pay for work carried out, materials supplied and reasonable costs incurred up to the point of cancellation.
Where work has been fully completed during the cancellation period at your express request, your right to cancel may be affected to the extent permitted by law.
These terms do not affect your statutory rights.
15. Emergency and urgent works
For emergency call-outs, urgent attendance or fault-finding visits, charges may apply for attendance, investigation and time spent on site, even where the fault cannot be fully repaired during the first visit.
Where additional materials, further investigation or a return visit is required, this will be quoted or charged separately.
16. Warranty and workmanship guarantee
Easy Spark Limited provides a 6-year workmanship guarantee on installation work carried out by us, unless stated otherwise.
This guarantee covers workmanship by Easy Spark Limited only. It does not cover:
misuse, damage, neglect or accidental damage;
alteration, repair or interference by others;
faults caused by existing wiring or equipment not installed by us;
customer-supplied materials or equipment;
manufacturer defects, which are subject to the manufacturer’s own warranty;
wear and tear;
issues caused by damp, water ingress, pests, rodents, fire, flood, power surges or external factors;
faults caused by internet, Wi-Fi, apps, software updates or third-party services.
Any suspected warranty issue must be reported to us as soon as reasonably possible. We must be given the opportunity to inspect and, where appropriate, rectify the issue.
17. Liability
We will carry out the works with reasonable care and skill.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be limited or excluded.
For domestic customers, we are responsible for reasonably foreseeable losses caused by our breach of contract or negligence. We are not responsible for losses that are not reasonably foreseeable, business losses, loss of profit or losses caused by circumstances outside our control.
For commercial customers, unless otherwise agreed in writing, our total liability is limited to the value of the works giving rise to the claim, except where liability cannot legally be limited or excluded.
18. Delays and events outside our control
We will make reasonable efforts to attend and complete works as agreed. However, we are not liable for delays caused by circumstances outside our reasonable control, including:
supplier delays;
unavailable materials;
adverse weather;
illness;
vehicle breakdown;
traffic or access restrictions;
power, internet or utility issues;
unsafe site conditions;
delays caused by other trades;
changes requested by the customer.
Where delays occur, we will keep you informed and arrange the next practical date to continue or complete the works.
19. Complaints procedure
We aim to provide a professional, reliable and high-quality service. If you are not satisfied with any aspect of our work, please contact us as soon as possible so we can investigate and try to put matters right.
Complaints should be sent to:
Email: enquiries@easyspark.co.uk
Telephone: 07828 716 020
On receipt of a complaint, we aim to respond within 5 working days.
Where a site visit is required, we will arrange a convenient time to inspect the issue and, where appropriate, agree a suitable remedy.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040, who can explain if you are eligible to use their Alternative Dispute Resolution.
20. Website use
The content on this website is provided for general information only. While we aim to keep information accurate and up to date, it should not be treated as a substitute for a site survey, inspection, quotation or professional assessment of your specific installation.
All website content, text, images, branding and materials are owned by or licensed to Easy Spark Limited unless stated otherwise. You must not copy, reproduce or reuse website content without written permission.
21. Privacy and cookies
Any personal information provided to us will be handled in accordance with applicable data protection requirements.
Cookies and tracking tools may be used on this website to support website functionality, analytics and marketing. A separate privacy policy and cookie notice may be provided where required.
22. Governing law
These terms and conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless consumer protection law gives you the right to bring proceedings elsewhere.
Last updated: May 2026
